Privacy Policy

Privacy Policy

Privacy Policy

We focus on protecting your private data during your online reservations or subscription to our newsletters. Therefore we would like to let you know the privacy policy applied when we handle your personal data. Hereby we inform you what data we collect, how we handle and protect their privacy and for what purpose we collect them.

Contact Details

This webpage is operated by Accent Hotel Solutions Kft.
Address: H-1132 Budapest, Visegrádi street 31.

Post address: 1132 Budapest, Visegrádi street 31.
Telephone: +36 1 780 45 93:
e-mail: info@accenthotels.com

 

 

Changes in Data Collection from 1st September, 2021

We would like to draw your attention to the changes in the Act no.CLVI/2016. of Hungary. According to the regulations every accomodation provider, including Accent Hotels, is obliged to record the personal data of the guests with the help of a document scanner, provided by the Hungarian Tourism Agency designated by the Hungarian Government.

Following the above-mentioned regulations, from 1st September 2021 it is obligatory and necessary to all our guests (regardless of their age) to present their ID cards or passports at the time of check-in. Should you or your fellow travellers (and/or their children) miss their ID cards or passports, we kindly ask you to check the possibilities of applying for an ID card or passport right in time before traveling.

The following data are to be collected:

  • family name and given name;
  • maiden surname and first name,
  • place of birth;
  • date of birth;
  • gender;
  • nationality;
  • maiden surname and first name of the mother (if given on the ID card/passport),
  • identification data of the ID card or the passport;
  • in case of a citizen from a third-party country*: the registration number of the visa or the residence permit; the date and place of entry to Hungary.

* citizen from a third-party country: as defined and regulated in the Act no.II./2007. of Hungary.

Furthermore, we would like to inform you that the above-mentionen changes oblige the accomodation providers to refuse their services from guests, who are not contributing in presenting their ID cards or passports. 

For more information (official site in Hungarian language), please click on the button below.

 

More

 

 

Newsletter

I. Subscribing to the newsletter by using the "Newsletter" menu

After filling in your surname and family name and your email address (and any further information of your free will) at the "Newsletter" menu of our webpage you deliberately express your approval to be emailed from Accent Hotel Solutions Kft by checking in the approval checkbox and submitting the subscribe form. You deliberately express your approval and agree that Accent Hotel Solutions Kft can email you (and mail you once you filled in your postal address, too)  information and promotional material and to process your personal data for market research purposes as written in this privacy policy.

II. Subscribe through online reservation

We inform you that by checking in the checkbox for newsletter subscription in our online room reservation system you deliberately express your approval and agree that Accent Hotel Solutions Kft. can send information and promotional material to the email address (and postal address) that you used for you reservation.

III. Subscription through a partner company of Accent Hotel Solutions Kft

You have the opportunity to subscribe to the newsletter of Accent Hotel Solutions Kft at certain platforms of some other partner companies of AHS. These platforms are the following:

  • The websites of the partner companies of AHS
  • The room reservations systems of the partner companies of AHS
  • Personal subscription at directly on telephone or at the front desks of the partner companies of AHS

The partners of Accent Hotel Solutions Kft. will let you know in their own privacy policy about your opportunity of subscribing to AHS newsletter by checking in the concerning checkbox or filling in the registration forms directly at their sites. With such actions you deliberately express your approval and agree that Accent Hotel Management Kft can send you information and promotional material to the given email address and/or postal address.

We inform you that you can unsubscribe from our newsletter database anytime. You can unsubscribe by using the "unsubscribe" link in our newsletters or by sending us your request for unsubscribing to any of the contact details of Accent Hotel Solutions Kft set above.

 

Loyalty Programme

I. Registration to our loyalty programme at the "Registration" menu

After filling in your surname and family name, birth date and sex, email address, postal address and any other information of your free will in the „Registration” menu of our webpage and by hitting "Register" button you deliberately express your approval and agree that Accent Hotel Management Kft can handle your personal data according to its privacy policy and use it in order to manage its loyalty programme and personalized discount system and to send you promotional material (newsletter) in email or via post and to use it for market research purposes.

II. Registration to the loyalty programme at the partners of Accent Hotel Solutions Kft.

We inform you that you can register to our loyalty programme at the sites of our partner companies by filling in the registration forms located at them. After filling in your surname and family name, birth date and sex, email address, postal address and any other information of your free will on the registration form located at the sites of our partner companies and handing it over signed by you to the front desk you express your approval and agree that Accent Hotel Manegement Kft can handle your personal data according to its privacy policy and use it in order to manage its loyalty programme and personalized discount system and to send you promotional material (newsletter) in email or via post and to use it for market research purposes.

 

Privacy Policy

By subscribing to our newsletter or registering to our loyalty programme you deliberately express your approval that Accent Hotel Solutions Kft can handle and process your personal data (according to the privacy policies set in here) to provide the services you applied for.

We undertake the responsibility of handling and processing the data of our registered users privately, secure and with accordance to the governing law. We undertake the responsibility of meeting all criteria of the Information Law of Hungary (CXII./2011) and all other concerning regulations. We define the procedure and handling of personal data in accordance with the definitions of Information Law.

We keep the right to change the information in this privacy policy without any notification once the governing law is changed or modified. Only the actually published (at www.accenthotels.com) version of the privacy policy is considered to be valid among all other (former) versions.

All data collected by any method written above are handled and processed by Accent Hotel Solutions Kft. Accent Hotel Solutions Kft is registered at the Hungarian National Privacy Policy and Information Authority (Nemzeti Adatvédelmi és Információs Hatóság) under the registration id NAIH-57198/2012.

All of your personal data that you provided by the time of your  online reservation or newsletter subscription will be processed and handled for marketing and market research purposes with the aim of registering you as frequent customer and to handle your discounts or to send you (as a subscribed addressee after your free will) information and promotional material via email or courier.

Personal data are only handled and processed after the permission of the client or in order to comply with the obligation set by the governing law. Accent Hotel Solutions Kft will only process and handle your personal data in accordance with your deliberate approval and free will - considering the regulations of the governing law.

All data that you deliberately provide us are stored, processed and handled in orded to provide the services you applied for. We only ask those data that are needed to provide these services. Concerning these data we undertake the responsibility to keep the privacy policy as follows:

  • We collect and handle personal data fairly and in accordance of the regulations of the governing law.
  • We collect and handle personal data only for rightful purposes defined above and we do not use them for any other purpose.
  • The method processing is available to store and handle the data JUST AS LONG as the data-storing is required or allowed by the client.
  • We only process and handle the data that are required for providing the services set above.
  • We consider all data processed by us to be exact, complete and up to date.
  • The storing period of any data is just as long as it is required to complete the services undertaken AHS.
  • We provide every right of the concerned persons as set in the Information Law and other concerning laws and regulations.
  • We do all technical and organizational steps to reduce the risk of any damage (illegal abuse, loosing data etc) in the collected data.

By deliberately expressing your approval to Accent Hotel Solutions Kft for handling and processing your data you accept and agree all terms set in here.

We do not provide access or transfer your data to any third entity unless you deliberately express your will toward us to do so.

We inform you that the validity of your personal data is your responsibility. We do not undertake responsibility for any damages caused by invalid data provided by you.

You can ask information about your handled data from us through our contact details given above. You can also ask us to modify, delete or block access to your data. Such requests need to be sent in a written form to any contact details of Accent Hotel Solutions Kft as set above.

 

Accent Hotels Corporate GDPR

 

CONDITIONS DISCLAIMER

Copyright

The websites of AccentHotels.com and their content or any part of them are subjects to copyright. Only the owner of AccentHotels.com is entitled to exercise the rights attached to it.

Without the prior written permission of the owner of AccentHotels.com, it is prohibited to use, reproduce, transfer, distribute, recompile or store all or parts of the contents of the websites in any way. However, the owner of Accenthotels.com agrees that you can store or print the content or extracts of these websites for your own personal use, within the scope of fair use.   

Liability

The content of the websites of AccentHotels.com is to be understood as originally articulated, without changes. It may occur that the websites are changed regardless of the will and influence of the owner of AccentHotels.com, therefore – unless the law provides otherwise - AccentHotels.com accepts no liability whatsoever for the accuracy, reliability, timeliness or content of its websites appearing in front of you in respect to the information, documentation or other written material available on the websites.    

The owner of AccentHotels.com reserves the right to modify or revise its websites, as well as to restrict or terminate their accessibility at any time. The owner of AccentHotels.com does not guarantee that the access to its websites will be uninterrupted or error-free. The owner of AccentHotels.com explicitly excludes any responsibility for any damages and/or loss resulting from the access of the websites or the information, documentation or other written material available on the websites, and from their direct or indirect use, as well as from the website’s unsuitability for use, improper operation, deficiency, accidental malfunction or misunderstanding.

The owner of AccentHotels.com refuse to accept responsibility for any content generated, transmitted, stored, made available or published by a third party, to which the websites of AccentHotels.com attach or refer.  

 

Use of services

The websites of AccentHotels.com include contents that are uploaded by the operators of the hotels belonging to the ‘Accent Hotels’ hotel chain. These contents specifically include the accommodation offers of the above mentioned hotels, their detailed information, the terms and conditions of the use, the gross consumer price and the information required for the purchase.

Certain websites of AccentHotels.com may also impose different provisions other than those contained herein in accordance with current legislation, therefore the use of the services is subject to the understanding and acceptance of current regulations and conditions of use.

On the websites of AccentHotels.com, booking of accommodation services (Reservation) provided by the hotels operated by the ‘Accent Hotels’ hotel chain, as well as accommodation price enquiry (Enquiry) for a given date can be arranged.  

There is no obligation on either party in connection with the services included in the Enquiry as long as the User – the Guest -, referring to the Enquiry, does not indicate their intention to book the services. Subsequently, the terms and conditions of a reservation process will be binding.

On the websites of AccentHotels.com, during the booking process, any hotel service can only be guaranteed, as described in the “Terms and Condition of Reservation” uploaded and indicated by the Hotel, by means of an advance payment commitment. If the User accept these terms and obligations, the Hotel guarantees the arrangement and availability of the booked services according to the terms of the reservation and the details of the Confirmation. The latter are put down in a written Confirmation sent to the User – by this time, Guest. In the course of the reservation of accommodation, the User comes into direct contact with the Hotel and the hotel operator company by submitting a reservation request completed on the websites of AccentHotels.com. This contractual relationship is governed by the written Confirmation sent by the Hotel.

 

Advance payment methods

If the Hotel requests an advance payment obligation in the “Booking Conditions”, the confirmation of the reservation request is possible with the consent of the user. The "Booking Conditions" may differ for different Hotels and different accommodation offers, so the rules described in the "Booking Conditions" always apply to the payment and amount of them in time for the given booking request. The AccentHotels.com websites provide you with several options for fulfilling your payment commitment:

 

  • Instant online transfer option through the Simple Pay interface

    For advance payments under the “Booking Conditions” for a booking request on AccentHotels.com's websites, the AccentHotels.com website provides the possibility to initiate an immediate online transfer via the Simple Pay online payment interface on the website belonging to this system. For this service, the Hotel involved in the booking request has contracted directly with the service provider, so the amount of the advance paid is also applied directly to the Hotel.

 

  • Credit card guarantee by providing credit card details

    The user can provide the credit card details to the Hotel using the connection encrypted by the SSL data protection software and the hotel will use the details to guarantee the room and the deadline for the advance payment obligation, and may debit (or pre-authorize) the user's credit card up to the full amount of the booking request in accordance with the cancellation policy set out in the Confirmation. This payment option will be phased out of AccentHotels.com during 2020.

 

  • Instant Online credit card payment via the Simple Pay interface

    For advance payment according to the “Booking Conditions” for the booking request launched on the AccentHotels.com websites, the AccentHotels.com website provides the possibility to initiate an immediate, online credit card payment via the Simple Pay online payment interface on the website belonging to this system. For this service, the Hotel involved in the booking request has contracted directly with the service provider, so the amount of the advance paid is also applied directly to the Hotel.

    The card types accepted through the Simple Pay online payment interface are:
     
  • MasterCard
  • Maestro
  • Visa
  • Visa Electron

 

  • Immediate online "Szép kártya" payment if the full amount of the deposit can be paid from the same sub-account (same pocket):
     
  • OTP
  • K&H
  • MKB

 

  • If you choose a mixed payment method, our guests can not combine the different payment methods or, in the case of "Szép kártya" payment, the payment from different sub-accounts (pockets) online, only after making the reservation, regardless. For this the hotel will send you all the necessary information in the Confirmation.

 

  • Most of the payment methods can be selected after booking and after returning to the webshop via the link in the confirmation email.
     

Other data management provisions

When visiting the websites of AccentHotels.com, a recurring cookie is generated that will be saved on your computer’s hard drive. The cookie enables your recognition when visiting the website www.accenthotels.com and personalises your browsing on the website.

On the website AccentHotels.com, we use a website analytical tool that prepares a set of data and tracks how visitors use the websites of AccentHotels.com. When internet users visit the AccentHotels.com sites, cookies are generated in order to record what visitors are looking for on our websites, and also to collect non-personally identifiable information about it. Please note that cookies will never be used to collect personal information. Most browsers automatically accept cookies, but the User can delete them or automatically reject them. However, User may not be able to use certain features on our websites if they choose not to accept cookies. 

To ensure secure data management, the website AccentHotels.com uses SSL data encryption software for online bookings. All information provided by the User is automatically encrypted and protected during network transmission. As soon as the information arrives on our server, it will automatically be encrypted by using a single key. SSL allows the User’s browser to connect securely to the website AccentHotels.com and to communicate securely with the AccentHotels.com website.

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